Personal information broadly means information or an opinion about you if you are identified or from which you are reasonably identifiable to us.
MetricMonkey collects personal information about our clients, individuals associated with or employed by our clients, job applicants, our business and professional contacts, and our suppliers. We also collect information about our past and current employees, which we handle in accordance with this policy unless it is exempt. The types of personal information we may collect about you includes:
Where practicable, we will collect your personal information directly from you including when you visit our studio or website, follow us through our social media accounts, when you contact us by email, phone or post and in the course of doing business with you. We may also collect your personal information from third parties, such as your employer where they nominate you as their contact or representative.
Where practicable and lawful, you can deal with us anonymously or using a pseudonym. However in many circumstances, if we do not collect the personal information we have asked for, then we may not be able to provide our professional services, properly manage our business relationship with you, respond to your enquiries, pay your invoice or consider your job application.
We use your personal information that we collect to:
We may disclose your personal information:
We may send direct marketing communications to you via email. If you do not wish to receive direct marketing communications in the future, you may opt-out at any time. To opt-out, please follow the instructions in our emails.
MetricMonkey takes into account security and confidentiality when handling personal information in both the physical and electronic environment. Generally, we hold personal information electronically in our databases located in various locations around the globe. We have security measures in place that ensure only authorised users can access this information. We also take reasonable steps to destroy or de-identify personal information that we hold when we no longer need it for a purpose for which we may use or disclose it.
You have the right to access the personal information that we hold. We may need to verify your identity to respond to your request. We will respond to any request within a reasonable period and will generally give access unless an exemption applies to that information under applicable privacy laws. We may need to charge you for our reasonable costs of providing access to your information. If we refuse your request, we will write to you to explain why and how you can make a complaint about our decision.
If your details change, or you believe that your personal information is inaccurate, out-of-date, incomplete, or irrelevant or misleading, you may ask us to update or correct it. We may need to verify your identity first. If we refuse your request, we will write to you to explain why and how you can make a complaint about our decision.
You can request access or correction by contacting us on the details below.
If you are concerned that we may have breached your privacy and wish to make a complaint, please contact us by email at firstname.lastname@example.org. We will investigate your complaint and do our best to resolve it. We will respond to you within a reasonable period and generally within 30 days. If you are not satisfied with our response, you may be able to refer your complaint to your local data protection regulator or privacy commissioner.