What is Personal Information?

Personal information broadly means information or an opinion about you if you are identified or from which you are reasonably identifiable to us.

Personal Information we collect

MetricMonkey collects personal information about our clients, individuals associated with or employed by our clients, job applicants, our business and professional contacts, and our suppliers. We also collect information about our past and current employees, which we handle in accordance with this policy unless it is exempt. The types of personal information we may collect about you includes:

  • Your name, title, personal and/or professional contact details such as email, mobile phone number and address (and if you are our employee, your home contact details)
  • Details of the organisation that you work for or represent, your position, and areas of interest
  • Bank or payment details
  • Resumes and references
  • For job applicants, your skills, qualifications, languages spoken, professional memberships or accreditations, interests, employment history, personal references and past responsibilities
  • Your IP address and browser type.

How we collect Personal Information

Where practicable, we will collect your personal information directly from you including when you visit our studio or website, follow us through our social media accounts, when you contact us by email, phone or post and in the course of doing business with you. We may also collect your personal information from third parties, such as your employer where they nominate you as their contact or representative.

Where practicable and lawful, you can deal with us anonymously or using a pseudonym. However in many circumstances, if we do not collect the personal information we have asked for, then we may not be able to provide our professional services, properly manage our business relationship with you, respond to your enquiries, pay your invoice or consider your job application.

How we use & Discloses Personal Information

We use your personal information that we collect to:

  • Provide you with our professional services
  • Manage our relationship with you and/or the organisation you represent
  • Assess your job application
  • Send you our online newsletter
  • Respond to enquiries and complaints
  • Market and promote our services to you
  • Help diagnose problems with our server and to administer our website
  • Track your visits to or from our website and to help us understand our visitors’ needs related to our website design
  • Comply with our legal statutory and contractual obligations.

We may disclose your personal information:

  • To your employer or the organisation you represent
  • Our subcontractors and service providers.

Cookie Policy

Cookies are small text files that are stored on your computer when you visit some websites. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. MetricMonkey uses cookies to monitor and understand more about how this website is used and accessed, which in turn allows us to improve the user experience and modify the website to suit the needs of users. We use Automattic’s Jetpack who store cookies on your device to generate anonymous reports and statistics. Automattic stores this information in accordance with their privacy policy.

Opting Out of Direct Marketing

We may send direct marketing communications to you via email. If you do not wish to receive direct marketing communications in the future, you may opt-out at any time. To opt-out, please follow the instructions in our emails.


Protecting Personal Information

MetricMonkey takes into account security and confidentiality when handling personal information in both the physical and electronic environment. Generally, we hold personal information electronically in our databases located in various locations around the globe. We have security measures in place that ensure only authorised users can access this information. We also take reasonable steps to destroy or de-identify personal information that we hold when we no longer need it for a purpose for which we may use or disclose it.

Access to and Correction of Personal Information

You have the right to access the personal information that we hold. We may need to verify your identity to respond to your request. We will respond to any request within a reasonable period and will generally give access unless an exemption applies to that information under applicable privacy laws. We may need to charge you for our reasonable costs of providing access to your information. If we refuse your request, we will write to you to explain why and how you can make a complaint about our decision.

If your details change, or you believe that your personal information is inaccurate, out-of-date, incomplete, or irrelevant or misleading, you may ask us to update or correct it. We may need to verify your identity first. If we refuse your request, we will write to you to explain why and how you can make a complaint about our decision.

You can request access or correction by contacting us on the details below.


If you are concerned that we may have breached your privacy and wish to make a complaint, please contact us by email at We will investigate your complaint and do our best to resolve it. We will respond to you within a reasonable period and generally within 30 days. If you are not satisfied with our response, you may be able to refer your complaint to your local data protection regulator or privacy commissioner. 


Changes to this Privacy Policy

MetricMonkey may amend and update this Privacy Policy from time to time to reflect changes to our practices and procedures, systems or obligations. Any changes to this policy will be notified by posting an amended version on our website, and the changes will take effect at that time.


Copyright © 2023 Parametric Monkey. MetricMonkey is a registered trademark of Parametric Monkey Pty Ltd.


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